‘Overtime is an overlooked aspect of bookshop work: to be the expert bookseller that employers and customers expect takes a lot of private reading … Yes, it is a pleasure and a privilege to read, but it is also a requirement for the job and a form of specialisation that current pay structures fail to recognise.’—Bookseller, editor and writer Freya Howarth explores the satisfactions, frustrations and emotional labour of retail work.