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Amazon responds to NYT feature alleging widespread sales of counterfeit books

In the US, Amazon has responded to claims made in a New York Times (NYT) feature that the company takes a lax approach to policing counterfeit books, reports Publishers Weekly.

The NYT article quotes several authors whose book sales have suffered because of the availability of counterfeit copies of their work on Amazon. It also claims Amazon takes ‘a hands-off approach to what goes on in its bookstore, never checking the authenticity, much less the quality, of what it sells’, resulting in a ‘kind of lawlessness’.

In response, Amazon said it ‘strictly prohibits the sale of counterfeit products’ and takes ‘proactive steps to drive counterfeits in our stores to zero’. The company also claimed that in 2018 alone it ‘invested over $400 million (A$570m) in personnel and tools built on machine learning and data science to protect our customers from fraud and abuse in our stores’.

 

Category: International news