Member services administration officer, Victoria

BookPeople

BookPeople is seeking a highly organised and proactive Member Services Administration Officer to join our small, dedicated team. This role is central to supporting members and ensuring the smooth running of our office and key programs.

In this varied role, you will:

• Manage office administration including phones, enquiries, mail, and deliveries
• Coordinate membership processes such as onboarding, mentoring, and records
• Oversee the Australia Post sub account scheme, supporting members and liaising with Australia Post
• Run the BookPeople Gift Card program, processing orders, invoicing, and managing redemptions
• Maintain the BookPeople online shop, manage orders, and dispatch merchandise
• Assist with financial administration including invoices, reconciliation, and stocktakes
• Provide support for events and campaigns such as Reading Guide production, the annual conference, and Love Your Bookshop Day

We’re looking for someone with experience in office administration or customer service, ideally with knowledge of the book industry. Strong written and verbal communication skills, attention to detail, and the ability to manage competing priorities are essential. Confidence with Microsoft Office (Word, Excel, Outlook) is required, while experience with Membes, Xero, Shopify, or proofing and editing will be highly regarded.

This is a great opportunity for someone who enjoys variety, problem solving, and supporting people in a collaborative, book-focused environment.

Applications: Please send your CV and a short cover letter to kate.sloggett@bookpeople.org.au by COB Tuesday 14 October.

Category: Jobs