SLV wins top international design award

The State Library of Victoria (SLV) has taken out the award for ‘overall service design in public sector services’ in the international Good Design Awards, reports Government News.

The SLV partnered with Sydney design company Meld Studios on the library’s redesign, which involved a 12-week period of observing people using the library’s key spaces and services. Major changes include rebuilding service models around the customer’s point of view rather than the collections, re-zoning areas for ease of use, making security measures less intimidating and making entrance points more welcoming.

SLV manager of service delivery and design Ben Conyers said the award recognised the ‘high level of involvement from library staff in the design process, with around half of the library’s 330 staff having active input’. ‘I’m really hoping that we will make it easier for people to use our services and to connect with our collections’, he said. The redesign begins on 1 July and will continue for the next four to five years.

Category: Library news