Inside the Australian and New Zealand book industry

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Dymocks reduces online range amid eight-week delays

Dymocks has ‘significantly’ reduced the range of products available on its website as it processes a backlog of orders amid delivery delays of up to eight weeks.

In a statement on its website, Dymocks said that ‘recent unprecedented online order volumes’ combined with Covid-19 restrictions are contributing to the long delivery delays. The bookselling chain added that Covid-19 restrictions have been felt ‘in many parts of our online business’.

‘International and national supplier delays due to flight restrictions, social distancing measures in our warehouse resulting in less team members being able to dispatch, and unprecedented increase in demand and delays with Australia Post have combined to make a significant impact on our business,’ the company said.

‘To overcome this, we have upscaled our warehouse capacity and teams, as well as our customer experience staff, and are seeing more orders dispatched and customer queries addressed than ever before. However, all our orders are experiencing delays of up to eight weeks.’

The bookseller emphasised that it is ‘paying close attention to all hygiene protocols for our warehouse staff, implementing split shifts and extended hours, frequent deep cleans, and physical distancing’ and apologised to customers still waiting on a response from its customer experience team.

‘As with our warehouse, our customer experience team has also been impacted by Covid-19 restrictions and is handling a very large volume of queries,’ Dymocks said.



Category: Local news