Hardie Grant distribution now with Harper Entertainment Distribution Services
Distribution services Hardie Grant (incorporating client publishers) have successfully transferred to Harper Entertainment Distribution Services (HEDS). Hardie Grant would like to thank both United Book Distributors (UBD) and HEDS in assisting with this smooth transition.
All back orders held by UBD at the end of June have been transferred for supply by HEDS and all customers are reminded that future orders for Hardie Grant and client publisher titles are to be placed via HEDS.
Key contact details for Australian customers
Returns Authorisations (RA’s) issued by UBD
- UBD will process returns for all RA’s issued by UBD and issue credit notes to customers until Thursday 27th September but only if the returns are received by UBD no later than Friday 31st August.
- Books received by UBD after Friday 31st August and/or sent to UBD without a RA will be returned to the customer at the customer’s expense.
- For titles less than 12 months old customers are reminded they can cancel non-actioned RA’s issued by UBD and request an updated RA via HEDS (see below).
Returns Authorisations (RA’s) HEDS
HEDS will accept requests for RA’s for Hardie Grant as long as they were invoiced by UBD or HEDS less than 12 months from the date when the customer requests the RA.